Enabling Exceptional White Glove IT Service Experience

iPower Technologies is a Dell channel partner that prides itself in providing white glove IT service and support for mid-market companies across healthcare, financial, hospitality, legal and professional sports. Dell APEX Flex on Demand* enables the ability to serve more markets and win larger opportunities.** To expand customer base and help organizations move IT acquisition from CapEx to OpEx, Dell APEX Flex on Demand’s comprehensive portfolio simplifies technology acquisition.

Day-to-day IT infrastructure management and customer capacity expansion needs are handled by iPower Technologies. As a single end to end IT solutions company, organizations can focus on running the business and not be bogged down with managing IT acquisition and technology assets. Customers receive peace of mind knowing they are being cared for and their business needs are being met.

Modernizing IT Infrastructure

Modernization of aging IT infrastructure is how iPower Technologies helps customers drive efficiencies, predictability and growth. Organizations often lack the budget to transform their business. Replacing outdated technology and accquiring new assets requires investment. Financing using a CapEx approach would require heavy upfront costs and greatly deplete cash reserves. With Dell’s APEX Flex on Demand, iPower Technologies was able to conserve capital for clients by modernizing IT, provide scalability when they are needed and avoid payment for excess capacity.

We’re helping our customers through economically challenging times because they can acquire technology to stay competitive with Dell APEX Flex on Demand.” – Jarrett Pavao, President, iPower Technologies

Keeping Pace with Business Demands

Demand for IT capacity fluctuates with customer business needs and can vary depending on operations cycle and workload. Dell APEX Flex on Demand is a pay-per use flexible consumption model for custom configurations. It allows the rapid deployment of Dell products and services, adapts to the change in business dynamic and offers payment solutions that can easily scale up or down to match actual usage while eliminating the need for a large upfront expense and overprovisioning. The Buffer Capacity Billing Cap¹ feature allows customer’s monthly charges for consumed capacity to be capped at 85% of total usable capacity. Customers using more than 85% of capacity will not be invoiced for additional usage. This translates into the ability to take on one-off projects, meet burst and peak demands and increase storage capacity with workload in private clouds and data centers. “We work with companies across numerous verticals, and they all see cost savings with Dell APEX Flex on Demand based on peak and valley requirements”, says Pavao. iPower Technology is able to deliver a payment solution that enables agility, flexibility and scalability for customers.

Delivering Excellence in Service

iPower Technologies is able to simplify customer IT operations and free up resources to engage in strategic priorities. “With simplified financing, they can focus on their business. We can build everything our customers need into a single, simplified monthly payment with Dell” says Pavao. iPower Technologies has a reputation for excellence in service and technology – from procurement to management to disposal. Pavao says, “We’re always available for our customers whenever they need us.”

The future of IT Service is providing white glove service. It is often associated with high-value customers and characterized with attention to detail, convenience, speed and high standard of service. Dell APEX Flex on Demand has empowered iPower Technologies to become successful in designing and implementing solutions that align with customer IT infrastructure needs.

We invite you to read iPower Technologies case study and learn more about Dell APEX Flex on Demand.

* All websites referenced in this article are intended for readers located in the United States only. Readers outside of the United States may access their county’s website by selecting their location from the location menu. Products and offers may not be available or may vary by country.

** Payment solutions provided to qualified commercial customers by Dell Financial Services (DFS) or through Dell Technologies group companies and/or through Dell’s authorized business partners (together with DFS “Dell”). Offers may not be available or may vary by country. Offers may be changed without notice and are subject to product availability, eligibility, credit approval and execution of documentation provided by and acceptable to Dell or Dell’s authorized business partners. In Spain, services are provided by Dell Bank International dac branch in Spain and in remainder of the EU by Dell Bank International dac, trading as Dell Financial Services which is regulated by the Central Bank of Ireland. Dell Technologies, DellEMC and Dell logos are trademarks of Dell Inc.

¹ Available with Flex on Demand for Storage, Data Protection, and VxRail. Dark sites, non-metered deployments, and customers non-compliant with their contract terms are not eligible.

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