Wristcam Bringing Video Calling Feature to Apple Watch

The camera-equipped Wristcam accessory for the Apple Watch is being updated with FaceTime-like video calling, the company announced today. For those unfamiliar with Wristcam, it is an Apple Watch band that adds an 8-megapixel camera and a two-megapixel selfie camera to your wrist, with the camera able to hold up to 2000 photos or an … Read more

Omnichannel for Customer Service – Outbound Voice Calling

I recently gave a demo of the new voice channel within Dynamics 365’s Omnichannel for Customer Service app. In that post I covered the basics of inbound calling. This time I will explain how to setup and make outbound calls. Many contact centers will require outbound calling. Often the requirement will simply involve an agent … Read more