Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care solution

In today’s digital world, brand reputation is synonymous with customer experience, including the quality of customer care. Consumers expect effortless, consistent, and secure experiences across any point of contact they choose a fact, their brand perception and customer loyalty depend on it. With the stakes this high, companies need a comprehensive yet flexible solution to … Read more

3 ways technology can better enable connected care

COVID-19 has transformed healthcare and social services. Now, healthcare professionals are seeking to better utilize limited resources and manage care backlogs. They are also looking to work in multi-disciplinary teams, breaking down siloes to better coordinate care. Check out Microsoft for Public Health and Social Services to see how health and care providers are using … Read more

Microsoft Cloud for Healthcare: Transforming patient care through data and insights

The healthcare industry has been accelerating its digital transformation journeyaddressing challenges to meet the needs of patients, providers, and payors. At the heart of this evolution is the need to connect disparate data sources to unlock end-to-end views of patients and resources. Capitalizing on this further is the opportunity for real-time communication and collaboration tools … Read more