Sharing multiple knowledge articles – Microsoft Dynamics 365 Community

Most of us are aware of the knowledge article functionality within Dynamics 365. For those who aren’t familiar with it, knowledge articles can empower users within any organization with access to existing information. Types of knowledge articles can include solutions to common issues, product or feature documentation, answers to frequently asked questions (FAQs), product briefs, … Read more

‘Swarming’ for Customer Service – Microsoft Dynamics 365 Community

You might be wondering as to what I mean by ‘swarming’ in the title for this post. Don’t worry – it’ll become clear pretty soon! But first of all, let’s understand the story behind this new functionality. Where to begin? Well, let’s take a look within an organisation. It doesn’t really matter what sort of … Read more