The AI-powered contact center, part 1: Create engaging digital experiences

Today’s customers expect more engaging, personalized service experiences from the brands they choose. They want intelligent self-service that offers always-on digital convenience. And they expect agents, whether human or virtual, to not just know who they are, but to already have an idea why they are reaching out and how to help. That’s why we … Read more

Catalyst Black for iOS preview: An engaging team experience with varied modes and loadouts

Source: Super Evil Megacorp Mobile gaming gets better and better every year. Just look back even five years ago and you’ll see that a massive shift has taken place in the mobile space, with more studios bringing larger, more high-quality experiences. There are more control options, gameplay has become more elaborate, and phones have become … Read more