Helpdesk

How to create Case when customer sends email to Support Agent’s mailbox instead of Generic Support Mailbox when using @ZapObjects Helpdesk – Email to Case App for Dynamics 365 for Customer Service?

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By setting up Email-to-Case in Dynamics 365 for Customer Service, you can automatically convert an incoming email to Case. This way all emails sent by customer to your support queue would be converted as cases. We have observed that customers occasionally send emails directly to the support in-charge (eg agent@zapobjects.com), instead of generic company support … Read more

How @ZapObjects Helpdesk App for Dynamics 365 for Customer Service improves your Email-to-Case Support process

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Zap Objects Helpdesk App is the most comprehensive Customer Service Support solution built on Dynamics 365 for Customer Service platform. Below is a quick list of how Zap Helpdesk App can help in improving your Email-to-Case Support process (in comparison to Out-of-box Email-to-Case process that Dynamics 365 provides): Notify Case Owner or Support team when … Read more

Case Lifecycle Management using different Case Statuses when using @ZapObjects Helpdesk – Email to Case App for Dynamics 365 for Customer Service

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Zap Helpdesk – Email to Case App is the most comprehensive Email-to-Case solution built for Dynamics 365 for Customer Service. For details on various features and functionalities refer: https://zapobjects.com/apps/zap-helpdesk/ Your customer has submitted a support request and a case has been created in Dynamics 365 for Customer Service. What happens to that case next? How … Read more