Case Lifecycle Management using different Case Statuses when using @ZapObjects Helpdesk – Email to Case App for Dynamics 365 for Customer Service

Zap Helpdesk – Email to Case App is the most comprehensive Email-to-Case solution built for Dynamics 365 for Customer Service. For details on various features and functionalities refer: https://zapobjects.com/apps/zap-helpdesk/ Your customer has submitted a support request and a case has been created in Dynamics 365 for Customer Service. What happens to that case next? How … Read more